There is a point where spreadsheets, email threads and a subscription tool stop holding a process together. Building something is not always the answer — but when it is, it should replace work, not add to it.
Most problems are solved by configuring something that exists. Build is right when the process is genuinely yours, when the data cannot leave your systems, or when the licence cost of a tool exceeds building one.
Automating a broken approval chain gives you a faster broken approval chain. We map what actually happens before deciding what to remove.
Every custom tool is a maintenance commitment. We scope that up front rather than discovering it in year two.
Describe the problem rather than the service. We'll tell you which of these it is — or that it isn't one of them.
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